Client and Server Technician Fundamentals

Confidently handle the most challenging technical support issues across a variety of computer hardware, operating systems, and Windows servers. The course covers the essential principles of installing, building, upgrading, repairing, configuring, troubleshooting, optimizing, and preventative maintenance on desktop, laptop, and server computers.  Server fundamentals such as managing Windows Servers (including virtualization) and storage, along with monitoring and troubleshooting servers are included.  Windows Network Services and Applications are also addressed.  Elements of the customer service and communication skills necessary to work with clients while providing technical support are also explored.

Experience with the following technology is included in this course:

  • Operating systems
  • Anti-malware software
  • Wireless router/switch
  • Printer
  • Antivirus software
  • Virtualization software
  • Driver software
  • Windows laptop/Mac laptop/Linux laptop
  • Windows desktop/Mac desktop/
  • Linux desktop
  • Monitors
  • Projectors
  • Access point
  • VoIP phone
  • Surge suppressor
  • UPS
  • Windows Server Virtualization
  • Windows System Center

Certification(s):

  1. Microsoft Technical Associate: Windows Server Administration Fundamentals
  2. CompTIA A+

Registration for : Client and Server Technician Fundamentals

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