Technical Support for the Modern Enterprise

Confidently handle the most challenging technical support issues across a variety of computer hardware and operating systems. The course covers the essential principles of installing, building, upgrading, repairing, configuring, troubleshooting, optimizing, and preventative maintenance on desktop and laptop computers. Elements of the customer service and communication skills necessary to work with clients while providing technical support are also explored.

Experience with the following technology is included in this course:

  • Operating systems
  • Anti-malware software
  • Wireless router/switch
  • Printer
  • Antivirus software
  • Virtualization software
  • Driver software
  • Windows laptop/Mac laptop/Linux laptop
  • Windows desktop/Mac desktop/
  • Linux desktop
  • Monitors
  • Projectors
  • Access point
  • VoIP phone
  • Surge suppressor
  • UPS
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Registration for : Technical Support for the Modern Enterprise

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