Technical Support Pathway
Provide technical support, advice, and assistance to consumers and businesses by installing, maintaining, and troubleshooting computer hardware and software assets.
Technical Support Specialist
Provide technical support and assistance to consumers and business users with hardware and software system problems. Technical support specialists are at the forefront of computer and technology operations. They troubleshoot software, fix operating system issues, rebuild computers, and perform general maintenance on computer devices. Technical support specialists work in corporate offices, or as independent consultants and business owners, or in big electronics stores (think Best Buy’s Geek Squad). With the field of computers and technology constantly changing and growing there will always be a need for technical support specialists.
The course focuses on the basics of computer hardware, software, mobile computing, networking, troubleshooting, and emerging technologies.Course Details