Technical Support Pathway

Provide technical support, advice, and assistance to consumers and businesses by installing, maintaining, and troubleshooting computer hardware and software assets.

Technical Support Specialist

Provide technical support and assistance to consumers and business users with hardware and software system problems. Technical support specialists are at the forefront of computer and technology operations. They troubleshoot software, fix operating system issues, rebuild computers, and perform general maintenance on computer devices. Technical support specialists work in corporate offices, or as independent consultants and business owners, or in big electronics stores (think Best Buy’s Geek Squad). With the field of computers and technology constantly changing and growing there will always be a need for technical support specialists.

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Foundations in Information Technology

The course focuses on the basics of computer hardware, software, mobile computing, networking, troubleshooting, and emerging technologies.

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Technical Support for the Modern Enterprise

Confidently handle the most challenging technical support issues across a variety of computer hardware and operating systems.

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Technical Support Specialist Project

The student will successfully respond to a series of lab-based technical issues with varying degrees of difficulty within an allotted time frame.

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The Fundamentals of Communication Software

Develop the skills needed to format, design, and produce documents and presentations with Microsoft Word and PowerPoint.

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The Fundamentals of Productivity Software

The skills needed to increase productivity with data management, scheduling, and email management in Microsoft Excel and Outlook are developed in this course.

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Apply Today!

Complete a role-based IT education in 3-6 months.