Technical Support Pathway

Technical Support Specialist

What is a Technical Support Specialist?

Technical support specialists are at the forefront of computer and technology operations.They troubleshoot software, fix operating system issues, rebuild computers, and perform general maintenance on computer devices. Technical support specialists work in corporate offices, or as independent consultants and business owners, or in big electronics stores (think BestBuy’s GeekSquad). With the field of computers and technology constantly changing and growing there will always be a need for technical support specialists.

The Technical Support Specialist Role is a program in the Technical Support Pathway.

Alternate Job Titles: Technical Support Representative, IT Technical Support Specialist, Technical Support Analyst, IT Service Desk Analyst, End User Support Specialist

How do I become a Technical Support Specialist?

There are 4 courses, business skills workshops, 6 certifications and 1 project in the program, totaling 187 hours of courses, labs and workshops.

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Foundations in Information Technology

The course focuses on the basics of computer hardware, software, mobile computing, networking, troubleshooting, and emerging technologies.

Course Details
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Technical Support for the Modern Enterprise

Confidently handle the most challenging technical support issues across a variety of computer hardware and operating systems.

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The Fundamentals of Communication Software

Develop the skills needed to format, design, and produce documents and presentations with Microsoft Word and PowerPoint.

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The Fundamentals of Productivity Software

The skills needed to increase productivity with data management, scheduling, and email management in Microsoft Excel and Outlook are developed in this course.

Course Details

What Technologies will I Learn?

  • Operating systems
  • Anti-malware software
  • Productivity software
  • Browser software
  • Backup software
  • Workstations
  • Wireless router/switch
  • Laptop
  • Printer
  • External storage
  • Mobile devices
  • Operating systems
  • Antivirus software
  • Virtualization software
  • Driver software
  • Windows laptop/Mac laptop/Linux laptop
  • Windows desktop/Mac desktop/Linux desktop
  • Projectors
  • Access point
  • VoIP phone Surge suppressor
  • UPS
  • Microsoft Word
  • Microsoft PowerPoint
  • Microsoft Excel
  • Microsoft Outlook
  • Monitors

What Industry Recognized Certifications will I Earn in the Program?

  • CompTIA IT Fundamentals
  • CompTIA A+
  • Microsoft Office Specialist –Microsoft Word
  • Microsoft Office Specialist –PowerPoint
  • Microsoft Office Specialist –Microsoft Excel
  • Microsoft Office Specialist –Microsoft Outlook

Certification exams are delivered by third party certification providers and must be successfully completed based on the requirements of the providers.

Will I earn any College Credits?

COLLEGE CREDITS

Harrisburg University of Science & Technology awards college credits on successful completion of the various courses in the program. Students have the potential to earn up to 8 college credits in the Technical Support Specialist Program.

CERTIFICATE OF COMPLETION

Students who pass all the courses and pass at least 50% of the certification exams receive a Certificate of Completion from Harrisburg University of Science & Technology and NuPaths that represents successful completion of the Technical Support Specialist program.

What is the Tuition for the Program?

Tuition for the Technical Support Specialist program is $6,000 per student.

The tuition includes the cost of education, the learning materials needed by the student, 100% of the fee for the first attempt of a certification exam, and, if required, 50% of the fee for the second attempt of a certification exam.

You may be eligible for funding through the Workforce Innovation and Opportunity Act (WIOA) or other state and federal government resources.

Please visit Tuition Info for further details.

What types of Jobs are available? Does NuPaths help with hiring?

NuPaths works with you throughout the program and beyond to pursue employment opportunities. Paid internships provide an opportunity to work while completing a NuPaths program or to transition into a full-time job role. Paid apprenticeships are available through our apprenticeship partner, TranZed Apprenticeship Services.

Students who successfully complete the program will also be referred to staffing agencies, CareerLinks, IT companies and local employers for job opportunities. Learn how you can achieve NuResults by enrolling in the Technical Support Specialist program.

Learn about IT security job roles, job demand, and pay ranges, on the Bureau of Labor Statistics website.

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Upcoming Program Dates

Dec 9th, Distance Learning Format

Start Your Pathway Today...