Technical Support Pathway
Technical Support Specialist
What is a Technical Support Specialist?
Technical support specialists are at the forefront of computer and technology operations.They troubleshoot software, fix operating system issues, rebuild computers, and perform general maintenance on computer devices. Technical support specialists work in corporate offices, or as independent consultants and business owners, or in big electronics stores (think BestBuy’s GeekSquad). With the field of computers and technology constantly changing and growing there will always be a need for technical support specialists.
The Technical Support Specialist Role is a program in the Technical Support Pathway.
Alternate Job Titles: Technical Support Representative, IT Technical Support Specialist, Technical Support Analyst, IT Service Desk Analyst, End User Support Specialist
There are 4 courses, business skills workshops, 6 certifications and 1 project in the program, totaling 187 hours of courses, labs and workshops.
The course focuses on the basics of computer hardware, software, mobile computing, networking, troubleshooting, and emerging technologies.Course Details
- Operating systems
- Anti-malware software
- Productivity software
- Browser software
- Backup software
- Wireless router/switch
- External storage
- Mobile devices
- Operating systems
- Antivirus software
- Virtualization software
- Driver software
- Windows laptop/Mac laptop/Linux laptop
- Windows desktop/Mac desktop/Linux desktop
- Access point
- VoIP phone Surge suppressor
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Excel
- Microsoft Outlook
- CompTIA IT Fundamentals
- CompTIA A+
- Microsoft Office Specialist –Microsoft Word
- Microsoft Office Specialist –PowerPoint
- Microsoft Office Specialist –Microsoft Excel
- Microsoft Office Specialist –Microsoft Outlook
Certification exams are delivered by third party certification providers and must be successfully completed based on the requirements of the providers.
Harrisburg University of Science & Technology awards college credits on successful completion of the various courses in the program. Students have the potential to earn up to 8 college credits in the Technical Support Specialist Program.
CERTIFICATE OF COMPLETION
Students who pass all the courses and pass at least 50% of the certification exams receive a Certificate of Completion from Harrisburg University of Science & Technology and NuPaths that represents successful completion of the Technical Support Specialist program.
Tuition for the Technical Support Specialist program is $6,000 per student.
The tuition includes the cost of education, the learning materials needed by the student, 100% of the fee for the first attempt of a certification exam, and, if required, 50% of the fee for the second attempt of a certification exam.
You may be eligible for funding through the Workforce Innovation and Opportunity Act (WIOA) or other state and federal government resources.
Please visit Tuition Info for further details.
NuPaths works with you throughout the program and beyond to pursue employment opportunities. Paid internships provide an opportunity to work while completing a NuPaths program or to transition into a full-time job role. Paid apprenticeships are available through our apprenticeship partner, TranZed Apprenticeship Services.
Students who successfully complete the program will also be referred to staffing agencies, CareerLinks, IT companies and local employers for job opportunities. Learn how you can achieve NuResults by enrolling in the Technical Support Specialist program.
Learn about IT security job roles, job demand, and pay ranges, on the Bureau of Labor Statistics website.
Get More Info